and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
Old Hickory Bar-BQ Machines, Inc.
4900 West Side Avenue 07047 North Bergen United States
http://hickorybbq.com
SmartGuard
22287 Stottlemeyer Road NE, Poulsbo, WA 98370, USA