but theyu2019ve gone so far downhill I can no longer use them. Their shipping partner OnTrac bizarrely refuses to deliver to certain locations and will u201cdiscardu201d your package
so itu2019s impossible to actually connect with a real human or have a concern addressed in any real way. Overall theyu2019ve gone from a 10/10 to a 0/10
even after countless emails and calls. Now I owe taxes on that donation as I can't claim it as a donation. I'm not questioning the legitimacy of the company
I got the attention of Mercy Bakery and they were able to provide me with the donation letter within a day of me contacting them on the updated email address provided. I'm upping my rating from 1-star to 3-star because of this. My feedback would be to ensure you use the proper email address to be contacted on your PayPal account and ensure your website has the right phone number or way to contact you. I understand payment via third party apps like PayPal may not share the donor addresses for Mercy Bakery to send these donation letters to automatically BUT the onus on having updated information is on Mercy Bakery so donors or others can contact them and not get a voicemail box that is full or a no-response from an old email address. Other than that
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