and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
Util360
555 california street 94014 san francisco United States
https://util360.com/
MyServiceAnimal Registrar
1050 Street Rd Unit 272 18966-6212 Southampton United States