and paid for fast shipping. I did not receive the item till 1/2/24. On 1/6/24 I sent an email to customer support requesting to return the item and receive a refund. The description states this item is made of high quality pvc leather. The item delivered is a thin nylon material
and just sent another inquiry about the status of a return/refund. Based on the false advertisement regarding details of the item
but theyu2019ve gone so far downhill I can no longer use them. Their shipping partner OnTrac bizarrely refuses to deliver to certain locations and will u201cdiscardu201d your package
so itu2019s impossible to actually connect with a real human or have a concern addressed in any real way. Overall theyu2019ve gone from a 10/10 to a 0/10
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