and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
Florida Vehicle Info Board
2900 Apalachee Parkway, Tallahassee, FL, USA
https://floridavehicle.org
and the customer service I received in getting my order fixed was exceptional. They sent the wrong items at first