but it certainly isn't fulfilling shipments. Placed an order on 3/22/20 for an item that was currently listed as having 18 in stock and immediate shipping. After several days not shipping as promised I sent an email inquiry that never got answered. Then tried their chat feature only to be told it wasn't working. Called
and promising delivery within the week by FedEx. However 6 days later they cancelled my order. I understand longer shipping times and periods of low stock in the current environment
and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
they sent me the order # T466192 and a receipt of $187.30 immediately that including an excessive shipping fee of $13.95 and a hidden charge of $7.50 for the ""over size package"". It's a done deal for them. They didn't ask me if I agreed with the totals. Judging by the way they do business
called them to complain. The lady answering the phone basically brushed me off
Nylabone
Treat Boulevard 1340 94597 Walnut Creek United States
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