and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
Simply Meat Smoking
Hendersonville United States
http://simplymeatsmoking.com
DONT PAY FOR NEXT DAY OR 2 DAY SHIPPING. Takes about 10 business days to ship regardless
and it seems like the product team doesn't exactly know what they are doing. This hasn't just been an issue for me