and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later
their software knows it once you give them your credit card info. I tried a fake one and then it wanted me to upload my drivers license
opened one it was 3/4 charged so in my hand ready to go in three days for less than half of retail