sent numerous emails to find out where my product was
we are going on just over 5 weeks and still haven't seen my product(they guarenty 12 business days on delivery)
and have been a consistent customer since the beginning. For the first time
support and effort - they turned a potentially negative experience into a reaffirmation of the company. The Essential did a great job. And I love everything that they offer. Check them out if you haven't already