but theyu2019ve gone so far downhill I can no longer use them. Their shipping partner OnTrac bizarrely refuses to deliver to certain locations and will u201cdiscardu201d your package
so itu2019s impossible to actually connect with a real human or have a concern addressed in any real way. Overall theyu2019ve gone from a 10/10 to a 0/10
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and still got no response. I called again the following day (that's now phone call #3 & one email). I spoke with Brian again. He was polite and told me I would be getting a return label. Two days later